The Naka Phuket – Better hotels around for same price
The design is unique but at the same time it’s not designed for easy use. The layout of the rooms and complex doesn’t really work.
Mainly the service is the issue. So much money spent on the hotel, some better trained staff that spoke English would make the world of difference, and seeing you can stay at the stunning Pareas next door for the same price it’s a no brainer.
Well known by the industry for its poor service it seems to be a regular complaint.